If they can have it to you in 2 to 3 weeks it may not be a custom. A custom made hairpiece generally takes about 21-25 days to manufacture in our factory to your exact individual requirements. With all the shipping overseas involved, even a rush order usually takes at least 4 weeks. If it comes any sooner, the hairpiece most likely was pre-made before you even ordered it.

If it comes pre-cut it was not a custom made hairpiece for you specifically. The hair cut must be done on your head for the hair to look like it belongs there, especially when you are blending the hairpiece in with your own hair. Don't let anyone tell you different. Sure some Companies send their units cut and ready to wear, but chances are it won't look right on your head. A custom made hairpiece would not be a one cut fits all.

If you are offered 100% money back guarantee it may not be a custom made hairpiece.  After refunding the client their money the company wouldn't be able to reuse a custom made hairpiece on someone else, so they would be out the money and be in possession of a unit that is of no use to them or anyone else. A custom made hairpiece should be guaranteed to be made to your exact specifications or be replaced free.

With our Cindycut hairpiece guarantee the quality of your custom made hairpiece will meet or exceed the quality of our hairpiece competitors. We guarantee our price to be the lowest for the high quality product you consistently will receive. Our Custom Systems are guaranteed to be made to the exact specifications of the order form or they will be exchanged without cost penalty. Products which are cut, worn, or used in any way may not be accepted. There is a 25% restocking fee on any other returned products. All products returned after 15 days are subject to refusal.

We offer an exclusive limited 6 month warrantee for manufacturers defect under the 'Correct Client Usage Guide' below:

• Clean your system with a mild pH shampoo (4.5-5.5).
• Use cream type conditioners that do NOT contain Lanolin, polymers, or heavy oils. (causes matting in human hair)
• Be sure to keep the cream conditioner OFF the base of the unit because it can cause the base knots to soften, then hair will fall out.
• Never brush wet hair, use a wide tooth comb.
• Use leave on spray conditioner also to keep the hair soft and pliable.
• Not conditioning at all will cause dryness and tangling.
• Stay away from SD-40 alcohol based styling aids as they tend to dry the hair. Use corn alcohol or grain alcohol  hairsprays.
• Lace Fronts, full Lace systems or thin Poly Skin units must be treated gently as the base is fragile and hair falls out easily. Therefore this material cannot carry a warrantee.

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